Work with Harmony.

“Alone we can do so little; together we can do so much.” – Helen Keller

We’re Family.

Every day we have families in and out of our office that are often times dealing with difficult decisions regarding their loved ones. We try to keep a comfortable, family like atmosphere in our office because of this. Harmony is a family owned business that wants the best for both their employees and clients.

And you can’t beat the view you get while you’re at the office.

Client Care Coordinator

WE’RE HIRING! (Check out the job description, and if it fits what you’re looking for, apply below)

Are you a lover of to-do lists, not just making them, but keeping them current? Do you know when to ask for help or when to take initiative and handle it yourself? Were you born an optimist that loves to crush your goals? If this sounds like you we might be made for each other.

Harmony Senior Living Advisors is looking for a Client Care Coordinator to join the Harmony Team. This is not just a job, it’s a passion to serve and advocate for the elderly population. The Client Care Coordinator is the first impression of Harmony and must thoroughly exhibit professionalism with care and compassion. This person is highly organized and efficient in following processes and procedures as well as maintaining schedules in a highly demanding field.

The Client Care Coordinator is designed for a highly motivated individual looking to grow with a team at a fast growing business as a long-term commitment, and strives to exceed expectations.

Client Care Coordinator Job Responsibilities:

Provides client, office, and administrative services by following Harmony systems, procedures, and policies. Coordinate between Harmony clients, their families, partner facilities, and Harmony Advisors.

Client Care Coordinator Job Duties:

  • Intake of Harmony leads and input of information into the Harmony CRM.
  • Making confirmation and follow up calls to clients and referral sources
  • Schedule, maintain, and update calendars for client Advisors
  • Maintains continuity of client operations and progression by documenting and communicating each client interaction with client Advisors
  • Accomplishes Harmony mission by efficiently completing needed tasks and assignments
  • Gatekeeper for Harmony executive staff
  • Maintains a list of licensed assisted living facilities, adult family care homes, and private duty home care agencies and helps senior staff with completing executed service agreements with those facilities
  • Manage and update CRM with all pertinent information
  • Act as intermediary between Harmony clients, staff, and VA serviceman.
  • Maintain and update VA client files and forms
  • Available by phone on select nights and weekends and occasionally tour partner facilities on weekends (if needed)
  • Tour appropriate facilities, as approved by the Senior Advisor, with assigned clients (if needed)

Client Care Coordinator Skills and Qualifications:

  • Exceptional communication skills, both written and verbal
  • Excellent organizational and time management skills with the ability to prioritize clients based on need
  • Must be compassionate
  • Previous scheduling experience is a must
  • Must be able to multitask and handle difficult situations with compassion for the elderly population
  • Knowledge of senior healthcare industry a plus
  • Must be compassionate
  • Ability to build relationships over the phone and in person, with both industry professionals and families needing senior living advocacy
  • MUST be a people person with a positive attitude and excellent phone etiquette
  • Must be compassionate
  • Experience using CRM software a plus; Intermediate level of computer and tech competency with the drive to learn; Mac experience preferred
  • Knowledge of Veteran benefits a plus
  • Must be compassionate

Interested in a career at Harmony Senior Living Advisors? Tell us about yourself below or e-mail us (care@harmonysla.com) your resume and a short reason why you want to be a part of the Harmony team!